I’ve had this phone less than thirty days. I called T-Mobile they said just let the battery run down and reboot once it’s plugged in. I’ve tried to power off, power off using the volume buttons, etc. Then I noticed it would reboot to the black Galaxy screen to come back to the blue screen installing system to start at zero and stop and 25%. I noticed this morning that the blue screen with the android “installing system update 25% was showing for over 30 minutes. Updates usually have taken about 10 minutes or so, which they haven’t been a big deal. There’s usually a notification that the system needs to update and I have always chosen update now. I have had my Galaxy Samsung S9 SAMG960U GS9 64G for less than a month and it’s frozen on the “installing system update mode at 25%.” I’ve had several updates on this phone during the last month with no problems. Problem #1: Galaxy S9 won’t install update, stuck at 25% We hope that everything will work out fine after doing our suggestions. ![]() In this troubleshooting episode, we provide you the ways to address this problem. The update installation itself seems to proceed well initially but once it reaches the 25% completion mark, it stops and refuses to budge. Some #GalaxyS9 owners have contacted us lately about their device being unable to install system update.
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